Booking

 

1. To secure your booking with me I require a non-refundable first payment of:

• Novelty cakes and cupcakes: 25% of the cost of your cake/ cupcakes when ordering. Your date is not secure and your order not confirmed as booked until this payment is received. Final payment is to be made 72 hours before delivery/ pick-up date.

• Wedding cakes: 50% of the cost of your cake/ cupcakes when ordering. Your date is not secure and your order not confirmed as booked until I have received this payment. Final payment is to be paid in full 6 weeks before your big day. If for any reason your booking is cancelled, the first payment is non-returnable.

 

Stand hire

 

1. Due to the expense of the different stands, the cost to hire differs. The hiring cost will be stated in your invoice quote. You will receive your full hiring deposit back when I have received the stand back in the original condition clean, complete and undamaged. If it is not in its original condition the stand hire deposit will not be returned to you as the stand will need to be replaced.

2. Stand hire deposit also includes the cost of protective packaging. If the stand is returned without the packaging, this will be taken off the deposit refund.

 

Final payment

 

I will produce your cakes exactly as wrote on your final invoice and booking form. Please double check that it is detailed as you require. By paying your final invoice, you are confirming that what is detailed on that form is exactly what you want me to provide.

 

Ways of paying

Payment can be made either by cash or via bank transfer. You will receive confirmation from me when payment has been made.

 

Delivery

 

I am happy to deliver your cakes. I can give you a price for delivery based on the location of your venue. The cost will be on your final invoice.

 

Set up

 

Please make sure that the correct address and postcode of your venue/ address is on your invoice. If you request that we leave your cakes somewhere or with someone, this is your responsibility. I will not be liable if the cake/ cupcakes do not arrive with you safely after I have handed them over. I will not be held liable if anything happens after I have set the cake up. I won’t be held responsible for any damage to the cakes or the stand after I have delivered them to you or your venue.

 

Allergies

 

Our cakes contain gluten, wheat, dairy and eggs unless otherwise stated and are not made in a nut-free environment. I accept no liability for customers suffering allergic reactions from eating our cakes.

 

Finally

In the event you are not happy with your cake, please email me at amayesingcake@gmail.com. and we can discuss further.

 

If you are dissatisfied with any decision or policy that we have made, please contact

us so we can explain how that decision or policy was reached.